Frequently Asked Questions
we always ready to answer your any query
What is Get It Picked?
Get It Picked is a delivery service that allows you to have your items picked up and delivered to your desired location in Nova Scotia, Canada.
What kind of delivery services do you offer?
We offer a variety of delivery services, including same-day, next-day, and scheduled deliveries. We also offer courier services, freight delivery, and specialized delivery for items such as medical equipment, gifts, grocery, documents etc.
How much does delivery cost?
Delivery costs vary based on the size and weight of your package, as well as the distance between your pickup and delivery locations. And it also depends on the type of service you select. You can get an estimate of the cost by using our online calculator. Please contact us for a quote tailored to your specific needs.
What are your delivery hours?
Our delivery hours vary depending on the type of service and location. However, we offer flexible delivery hours to meet the needs of our customers.
Do you offer package tracking?
Yes, we offer package tracking for all our deliveries. Customers can track their package in real-time using our online tracking system.
What is your delivery time frame?
Our delivery time frame depends on the type of service and location. We offer same-day and next-day delivery for most locations within Nova Scotia. For other areas, delivery times may vary. We can also provide you with an estimated delivery time when you place your order.
Do you offer insurance for packages?
Yes, we offer insurance for packages. Customers can choose to purchase insurance for their package to protect against loss or damage during transit.
What are your payment options?
We accept various payment options, including credit cards and debit cards. We also offer invoicing options for business customers.
How can I track my package?
You can track your package using our online tracking system. Simply enter the tracking number provided to you, and you will be able to see the status and location of your package in real-time.
How can I contact customer support?
You can contact our customer support team via phone or email. Our customer support team is available during business hours to assist with any questions or concerns you may have.
Can I request a specific delivery time?
Yes, we offer scheduled deliveries for customers who need a specific delivery time. Please contact our customer support team to arrange a scheduled delivery time.
How do I place an order for delivery?
You can place an order for delivery by visiting our website and filling out our online order form. You’ll need to provide your pickup and delivery addresses, the size and weight of your package, and any special delivery instructions.
Do you offer same-day delivery?
Yes, we offer same-day delivery for certain locations and services. Please check the availability of same-day delivery in your area by entering your zip code on our website.
Can I cancel my order?
Yes, you can cancel your order before it is dispatched for delivery. Please contact our customer service team to initiate the cancellation process.
What if I'm not available to receive my delivery?
If you are not available to receive your delivery, our driver will leave a delivery attempt notice at your doorstep with instructions on how to reschedule your delivery.
What sets your delivery company apart from others?
Our delivery company stands out for our commitment to exceptional customer service, fast and reliable delivery options, and transparent pricing. We prioritize the needs of our customers and work hard to exceed their expectations with every delivery.
Help Centre
My package was not delivered on the expected delivery date. What should I do?
We apologize for any inconvenience caused. Please check the tracking information to see if there are any updates on the status of your package. If you still have concerns, please contact our customer support team, and we will investigate the issue and provide you with an update as soon as possible.
I received a damaged package. What should I do?
We’re sorry to hear that your package arrived damaged. Please take photos of the package and the contents and contact our customer support team as soon as possible. We will investigate the issue and provide you with a resolution, which may include compensation or a replacement package.
My package is marked as delivered, but I did not receive it. What should I do?
Please check with any neighbors or building staff to see if they received the package on your behalf. If you are still unable to locate your package, please contact our customer support team, and we will investigate the issue and provide you with a resolution.
I need to change the delivery address of my package. Can I do this?
Yes, you may be able to change the delivery address of your package. Please contact our customer support team as soon as possible to request a change of address. Please note that this may result in a delay in delivery and additional charges may apply.
I missed my delivery. What should I do?
If you missed your delivery, please check the tracking information to see if the delivery driver left a notice with instructions. If you did not receive a notice, please contact our customer support team to arrange for a redelivery or pickup.
