How Does On-Demand Delivery Work?

Customer expectations are quickly changing with the rise of e-commerce competition. Now, customers want on-demand and quick delivery of their products. As per Invesp, 80% of shoppers surveyed want same-day shipping, while 61% need their packages even faster — within 1-3 hours of order placement. This requires businesses to offer on-demand delivery services. As it’s a new concept, many businesses ask, “How does on-demand delivery work?” There’s nothing to worry about!

This article is your ultimate guide to how on-demand delivery works and its benefits. Let’s begin!

What is On-Demand Delivery?

On-demand delivery means giving customers the freedom to choose where they want the products to be delivered and when. Most customers prefer to opt for same-day or within a few hours delivery; however, customers can extend the delivery time to their preferences. This delivery method is used by many businesses, such as:

  • Restaurants
  • Food and beverages
  • Grocery stores
  • E-commerce and many more 

How Does On-Demand Delivery Work?

Now that you are aware of the meaning of on-demand delivery let’s talk about “how does on-demand delivery work?”

Step 1: Customer Places an Order

On-demand delivery services are often accessed via an application. The customer downloads the application on their device or visits the web and places an order, mentioning the products they want, where they want, and the time duration.

Step 2: The Order is Processed and Picked

After you place the order, the on-demand delivery service will receive it and begin processing it. They verify the product availability and assign a driver to pick it up. The driver picks up the order from the warehouse or store and starts the journey towards the delivery location.

Step 3: Customer Receives the Order

Once the driver arrives at the specified delivery location, they notify the customers of their arrival via call or text. The customer receives the order and makes a transaction. They may also have the option to provide feedback or rate the delivery experience. 

Some on-demand delivery apps even allow customers to track the progress of an order via real-time monitoring features. 

Benefits of On-Demand Delivery

Here are the benefits of on-demand delivery services:

Offers Convenience and Speed 

Well, on-demand delivery services offer unparalleled convenience and speed. With just a few taps, you can place your order and have it delivered within a few hours. You don’t have to wait in long queues at physical stores and can order your favourite meals and products from the comfort of your home. 

Reaches More Customers 

Another benefit of on-demand delivery services is that they reach a broad customer base. Typically, these services are offered via mobile applications and online platforms. This allows customers from Canada’s remote areas to access various products and services that may not be readily available to them locally. As a result, your business will see increased sales opportunities and growing customer satisfaction. 

Gives Competitive Edge

Customers are always looking for businesses that can meet and exceed their expectations. So, by offering on-demand delivery services, you can provide them with an accurate and speedy delivery experience. This allows you to attract and retain more customers and get a lead over businesses that solely rely on outdated and traditional delivery methods. 


On-demand delivery services are shaping customer experiences. But how does on-demand delivery work? It involves three steps: placing an order via the app, order processing and picking, and the rider delivering it to the final destination. 

Wondering which on-demand delivery service is best for your business? Get It Picked is what you need! We have a user-friendly and secure application where you can place your order. Our team will deliver the order to your doorstep within the given timeframe. 

Get in touch with us today to redefine customer experiences and set new standards in the world of on-demand delivery!